Page 218 - Haddonstone Gesamtkatalog 2018

USEFUL INFORMATION

PLACING AN ORDER

What happens when you place an order with Haddonstone? Once
we receive your written acceptance of our quotation a sequence of
activities within Haddonstone commences:

When we receive your order

• If drawings are required these will need your approval before
production can commence.
• A deposit is requested with the full balance payable prior to
delivery. If you are a business with long term stone requirements
we can open a credit account – subject to approval by our
accounts department.
• Once approved, orders are broken down into individual
components so that an Order Acknowledgment can be created.
Each component has its own unique product code and colour
reference.
• The Order Acknowledgement will then be emailed to you. Please
check this document thoroughly as it details all the stonework we
will shortly be making for you. If, at any time, your order details HADDONSTONE QUALITY MARK
change, a revised order confirmation will be emailed out to you for
checking. The Haddonstone Quality Mark
is a new concept that will help
Into production authenticate items produced by the
company.
• The details of your order are automatically transferred to our
production facility where each component is scheduled for The mark is physically in the mould
manufacture. Scheduling takes into account our current work load, of most garden ornament designs
mould availability, number of castings required and, of course, your to ensure that customers know they
requirements which may include phased delivery. This may also have a genuine Haddonstone product.
involve new mould manufacture or existing mould refurbishment to
maintain quality. Similar marks have been used by renowned past manufacturers
including Coade, Doulton and Pulham.
Delivery information (UK only) Weathered Haddonstone designs have a history of selling at auction
for a price that far exceeds their original price. The Quality Mark will
• When our Transport Manager schedules your order for delivery provide reassurance that the product is true Haddonstone.
this will then automatically trigger a second email to you – Order
Delivery Details - which will inform you of the proposed delivery
date. You must contact us as soon as possible if the proposed GIFT VOUCHERS & CERTIFICATES
date is unacceptable.
• Our driver will telephone you one or two working days prior Haddonstone Gift Vouchers make the ideal gift for all occasions ~ from
to delivery to confirm an approximate delivery time with you. weddings and birthdays to Christmas and retirement. They can even be
Please be aware we carry out multiple drops and our drivers can issued as part of a company incentive scheme.
sometimes be delayed due to circumstances beyond their control.
• All our stonework is delivered on carefully packaged pallets which Haddonstone has a range of gift vouchers in the following
are shrink wrapped for stability and safety. A pallet manifest label is denominations: £5, £10, £25, £50, £100, £250, £500 and £1000.
attached to each pallet detailing every component on that pallet. Vouchers can also be created for specific values on request.
• All our vehicles are fitted with either mounted forklift trucks or tail Haddonstone (USA) Ltd offers gift certificates in US $ values.
lifts and pallet trucks.
• Although we promise a minimum of ‘kerbside’ delivery, our drivers Vouchers or certificates can be redeemed against any items in the
will make every effort to deliver the pallet(s) to your preferred current edition of The Haddonstone Collection, custom-made
location. However, our drivers can only go where they deem it is stonework or transport. To order, simply contact the UK or US offices
safe for all parties. Please accept his expert advice. or visit www.haddonstone.com
• You will be asked to sign a Delivery Note to acknowledge the safe
receipt of your stonework. A copy will also be given to you for your Please note: Haddonstone Standard Terms & Conditions apply. In addition:
records. Haddonstone Gift Vouchers have no cash redemption value; no change will
• Once delivery has been completed we will email you a VAT invoice. be given if the value redeemed is less than the value of the Gift Voucher; and
• In the USA we normally deliver by common carrier keeping the Vouchers are only valid for retail purchases direct from Haddonstone Ltd or
client informed regarding the planned delivery date. Haddonstone (USA) Ltd. .
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